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Help Center & FAQs

Here you'll find helpful advice and answers to parents' most common questions.

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Purchasing & Shipping

  • Roughly 24-48 hours after your order is submitted, you will receive an email with an order tracking number and link. Orders are not processed on weekends, so the email communication may take longer depending upon the day and time of order.

    You can also get details about your order by logging into your Enfamil account and checking your Active Orders on the My Orders page.

    If you still have questions, we’re here to help. Call us at 1-800-BABY123. We’re available Monday – Friday 8am-8pm EST/EDT and Saturday 9am to 5:30 pm EST/EDT.

    You can also send us an email anytime and we’ll get back to you as soon as possible.

  • Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times. If you do need to update/change/cancel an order, you may give us a call at 1-800-222-9123 during our business hours, and we will do our best to assist you with this process.

    Related: Terms of Sale

  • Unfortunately, at this time, the Enfamil Shop is not able to enroll any new subscribers into our program. We will keep you updated on when our subscription program will relaunch.

  • Enfamil Shop gift cards do not expire, so you can redeem now for any product available on Enfamil.com or hold onto your card(s) until your preferred product is available. If you have any questions regarding gift cards, please visit our Contact Us page.

  • Ordering has been suspended through our wholesale channel. Product availability on the App will mirror the select products available at Enfamil.com. We apologize for the inconvenience.

At TEST Enfamil, we are dedicated to giving the millions of babies and toddlers that rely on our formulas the best start in life.

The majority of the Enfamil products tested by Consumer Reports* were ranked as “Top Choices,” which accurately reflects our commitment to providing the highest quality and safety in infant formula that parents and pediatricians have trusted for 120 years.

We value the trust parents and caregivers put in our formulas and that’s why Mead Johnson Nutrition ensures our products not only meet, but exceed requirements set by the U.S. FDA and other international regulatory bodies. Our stringent quality and safety protocols start with testing ingredients and only end when our infant formulas leave our hands.

All Mead Johnson Nutrition products tested are fully compliant with safety and quality regulations, including formulas rated lower like Nutramigen or Puramino. We regularly test these products and hundreds of tests contradict the findings of this singular report. We encourage parents and caregivers to speak to their pediatrician, if they have any questions.

Should you need assistance in finding the formula you need, please reach out to our Customer Service team 1-800 BABY-123 (222-9123).

*Reported March 2025

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Pediatricians, who also happen to be moms, answer common questions about feeding issues and more.

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